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Sumaria Systems is a multi-million dollar CMMI® Level III appraised and ISO 9001 certified Information Technology (IT), Engineering, and Professional Services Defense Contractor headquartered in Danvers, Mass.  Founded in November of 1982, the company currently operates across multiple U.S. locations and offers competitive pay and benefits, including medical and dental, a 401(k) plan, and tuition reimbursement.

Deputy IT Manager

Department: IT Support
Office: Corporate Headquarters
Location: Danvers, MA

Job Summary
Responsible for ensuring the effective operation of the Management Information Systems, (MIS) department, by providing both hands-on technical support as well as supervision and coordination of all MIS Support staff members ensuring that MIS Support staff demonstrate high levels of customer service.

Will manage, develop, implement, and administer an infrastructure and service environment that meets or exceeds compliance standards and complies with security guidelines and risk management programs by working collaboratively with the various Management teams, providing budgetary input, human resource requirements, and strategic planning input.

Common technical support duties include ensuring server uptime, phone system infrastructure, implementation and operation, supporting end users with applications and programs required to complete their daily task, troubleshooting and installing printers/copiers, diagnosing hardware and software malfunctions, troubleshooting problems, disaster recovery plan, replacing hardware and installing new software on staff machines and employees.

 Design and deploy functional networks (LAN, WLAN, WAN) Monitoring, troubleshooting, administering of VPN Devices, Routers, Switches and other network devices as well as administering network servers like Firewalls, Proxy Servers, Mail Gateways, Anti-spam/Anti-Virus Appliance and managing the wide and local area voice and data network by securing access to resources, maintaining equipment and monitoring network performance.

 Additionally, this role is responsible for working with leadership and scheduling, preparing agenda and participating in Team Meetings to define, implement and maintain company technology infrastructure.

Bachelorís degree in Computer Science or related technical field. Candidates with network, security, helpdesk related certifications preferred.  Microsoft certification(s) preferred.

 Strong analytical, organizational, time management, and problem solving skills. Must possess strong interpersonal skills and be customer service oriented. Strong diplomatic, oral, and written communication skills, including the ability to convey complex concepts accurately and succinctly to distinctly different audiences. Displays high level of motivation, initiative, and self-discipline. Excellent oral and written communication skills. Proven supervisory experience in IT support environments and project management of mission critical systems, including the ability to prioritize and execute tasks with a minimum of 6+ years of experience. 



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