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Careers At Sumaria Systems Inc.

If you are interested in joining a winning team, we invite you to respond to our current openings. 

Sumaria Systems is a multi-million dollar CMMI® Level III appraised and ISO 9001 certified Information Technology (IT), Engineering, and Professional Services Defense Contractor headquartered in Danvers, Mass.  Founded in November of 1982, the company currently operates across multiple U.S. locations and offers competitive pay and benefits, including medical and dental, a 401(k) plan, and tuition reimbursement.

Technical Help Desk & Enclave Security Support Senior

Department: Information Technology Division
Office: St Louis/Scott AFB
Location: O'Fallon, IL

Position: Technical Help Desk & Enclave Security Support Senior

Location: United States- Illinois – Scott AFB (O’Fallon)

US Citizenship Required for this Position: Yes

Relocation Assistance: No relocation assistance available

Clearance Type: Must have Active Top Secret/SCI Security Clearance

Why Choose Sumaria Systems?

Sumaria Systems, Inc. is a CMMI® Level 3 appraised, ISO 9001:2008 certified Information Technology, Engineering, and Professional Services and Solutions Company headquartered in Danvers, Mass. With operating locations across the U.S., Sumaria provides a full range of services and is capable of responding rapidly and accurately to meet our clients’ surge requirements. Sumaria has a proven track record of delivering cost-effective services and solutions to our clients on time and within budget. With more than 30+ years of experience and hundreds of successful projects, Sumaria provides a diverse range of technology-based solutions and is recognized as a source of quality information, technology, engineering and professional services and solutions for the Department of Defense and the Federal contractor community.

Job Description:

Provides management of the help desk staff and technical support for network; desktop; and/or systems hardware and software.

  • Manages all activities related to the staffing and operation of an information systems help desk.
  • Supervises assigned staff in support of networked and stand-alone computer users and systems.
  • Directs staff in recognizing; identifying; isolating; and resolving problems with information systems products and services.
  • Screens; refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  • Installs; configures; and upgrades computer hardware and software.
  • Provides end-user software troubleshooting and support.
  • Applies diagnostic techniques to identify problems; investigate causes; and recommend solutions.
  • Provides troubleshooting and support.
  • Assists in the administration of e-mail systems.
  • Provides phone and help-desk support for local and off-site users.
  • Maintains current knowledge of relevant technologies as assigned.
  • Participates in special projects as required.
  •  Provide onsite 24x7 coverage of basic help desk support tasks using the customer enclave referred to as the IIS. Perform intermediate skill level tasks in coordination with and supporting customer personnel performing advanced skill level network security tasks.
  •  Perform Client Support Technician (CST) tasks on basic level functions such as answering user calls and logging user/system problems in the provided ticketing system; resetting passwords; basic system trouble shooting; and updating user online information.
  •  Intermediate level tasks will provide support for Vulnerability Management Systems (VMS); Assured Compliance Assessment Solution (ACAS); Host Based Security System (HBSS); and server backups. All tasks will be entered into the provided ticketing system.
  •  Provide basic and intermediate level CST support for users with accounts on NIPRNet; SIPRNet; and JWICS domains.
  •  Provide basic and intermediate level CST support for users for SIPRNet Web portal accounts and deployable secure IIS equipment connectivity accounts; such as Global Rapid Response Intelligence Package (GRRIP) user accounts.
  •  Support SIPRNet and JWICS domain VTC suites in customer workspaces to include VTC system operations check; initial system troubleshooting; and basic VTC operation assistance for customer personnel. Coordinate with VTC schedulers and distant end users as required.
  •  Install and maintain IIS computers and enclave infrastructure equipment. Tasks include physical movements; preventative maintenance; and network fiber installation.
  •  Provide support for the Secure Entry Point (SEP) which provides secure reach back for GRRIP systems. Monitor SEP server operation 24x7; perform initial troubleshooting and apply corrective actions in the event of a SEP outage; assist remote users attempting to connect to the SEP; assist users in connecting to backup SEP as required; assist users with GRRIP operations. Notify customer personnel if advanced skills are required to correct the problem.
  •  Perform weekly retina vulnerability scans; importing scan results into VMS and acknowledging identified vulnerabilities in VMS. Identify corrective actions for the identified vulnerabilities. Complete required DISA online training prior to performing these tasks.
  •  Perform weekly ACAS scans and identify vulnerabilities; research corrective actions and provide feedback to customer personnel. Complete DISA required online training prior to performing these tasks.
  •  Check DISA website weekly for Secure Configuration Compliance Validation Initiative (SCCVI) and Fragmentary Orders (FRAGO) updates and load the newest version on network servers.
  •  Load updated versions of HBSS as required; monitor the Host Intrusions Prevention System (HIPS) and create exceptions to allow the system to function properly. Administer policy auditor to ensure compliance with mandates; load McAfee client software to servers and workstations and download new version of client software to install on stand-alone systems. Complete DISA required online training prior to performing these tasks.
  •  Document shift activity in the provided tracking system by the end of their duty shift to include customer calls; trouble tickets (with #s) initiated during the shift and trouble tickets closed during the shift; and assigned tasks performed or completed. Enter user/system problems into the provided tracking system within one hour of problem identification and process tickets per provided guidance within two hours of problem resolution or by the end of each duty shift.

What We Offer

Sumaria is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes Sumaria a great place to work and grow.

Sumaria is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.


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