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Careers At Sumaria Systems Inc.

If you are interested in joining a winning team, we invite you to respond to our current openings. 

Sumaria Systems is a multi-million dollar CMMI® Level III appraised and ISO 9001:2008 certified Information Technology (IT), Engineering, and Professional Services Defense Contractor headquartered in Danvers, Mass.  Founded in November of 1982, the company currently operates across multiple U.S. locations and offers competitive pay and benefits, including medical and dental, a 401(k) plan, and tuition reimbursement.


Help Desk Customer Interface Technician

Department: Information Technology Division
Office: Edwards AFB
Location: Edwards AFB, CA

Position: Help Desk Customer Interface Technician

Location: United States- California – Edwards Air Force Base

US Citizenship Required for this Position: Yes

Relocation Assistance: No relocation assistance available

Clearance Type: Active Secret Security Clearance

***Position Contingent Upon Contract Award ***

Why Choose Sumaria Systems?

Sumaria Systems, Inc. is a CMMI® Level 3 appraised, ISO 9001:2008 certified Information Technology, Engineering, and Professional Services and Solutions Company headquartered in Danvers, Mass. With operating locations across the U.S., Sumaria provides a full range of services and is capable of responding rapidly and accurately to meet our clients’ surge requirements. Sumaria has a proven track record of delivering cost-effective services and solutions to our clients on time and within budget. With more than 30+ years of experience and hundreds of successful projects, Sumaria provides a diverse range of technology-based solutions and is recognized as a source of quality information, technology, engineering and professional services and solutions for the Department of Defense and the Federal contractor community.

Position Summary:

Sumaria is seeking a Help Desk Customer Interface Technician to support Windows and Linux computers for the AFRL Rocket Lab at Edwards AFB. This is a full-time position.

Provide customers with in-depth telephone and desk-side technical support for software applications, networking issues, and remote access support. Install, configure, diagnose, repair, and upgrade servers, computer hardware, and equipment while ensuring optimal performance. Document the issues reported and the resolution of these issues in the ticketing database for historical tracking and reference. Support and maintain PC hardware and software including new computer setup, images, software installation, upgrades, preventive maintenance, and troubleshooting, as required. Support a LAN/WAN system using TCP/IP connectivity.

Required Skills/Education:

0-3 years experience in a help desk or technical support role. The following certifications are desired: MTA, CCNA-Security, Security+, Network+, and/or A+. Extensive experience with Microsoft Windows operating systems. Must be proficient in all aspects of the system life cycle and have an understanding of large-scale system development. Able to adapt to the customer environment and develop an understanding of the business. Able to analyze complex inputs and translate data into well-defined system requirements. Comfortable interacting heavily with clients and end users to assess current state of systems and architecture, as well as future needs. Attitude, adaptability, and ability to learn are paramount. Strong written and verbal communication skills. Must be a US Citizen and hold a current Secret clearance.

What We Offer

Sumaria is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes Sumaria a great place to work and grow.

Sumaria is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

PLEASE APPLY AT WWW.SUMARIA.COM 

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