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Careers At Sumaria Systems Inc.

If you are interested in joining a winning team, we invite you to respond to our current openings. 

Sumaria Systems is a multi-million dollar CMMI® Level III appraised and ISO 9001:2008 certified Information Technology (IT), Engineering, and Professional Services Defense Contractor headquartered in Danvers, Mass.  Founded in November of 1982, the company currently operates across multiple U.S. locations and offers competitive pay and benefits, including medical and dental, a 401(k) plan, and tuition reimbursement.


Telephone Control Officer

Department: Information Technology Division
Office: Edwards AFB
Location: Edwards AFB, CA

Position: Telephone Control Officer

Location: United States- California – Edwards Air Force Base

US Citizenship Required for this Position: Yes

Relocation Assistance: No relocation assistance available

Clearance Type: Active Secret Security Clearance

****Position Contingent Upon Contract Award ***

 

Why Choose Sumaria Systems?

Sumaria Systems, Inc. is a CMMI® Level 3 appraised, ISO 9001:2008 certified Information Technology, Engineering, and Professional Services and Solutions Company headquartered in Danvers, Mass. With operating locations across the U.S., Sumaria provides a full range of services and is capable of responding rapidly and accurately to meet our clients’ surge requirements. Sumaria has a proven track record of delivering cost-effective services and solutions to our clients on time and within budget. With more than 30+ years of experience and hundreds of successful projects, Sumaria provides a diverse range of technology-based solutions and is recognized as a source of quality information, technology, engineering and professional services and solutions for the Department of Defense and the Federal contractor community.

Position Summary:

The Telephone Control Officer (TCO) will track, manage, and troubleshoot telephones, cellphones, smartphones, mobile hotspots, jetpacks, and modems. Maintain and update inventory database. Coordinate repairs with third party vendors. Document issues in a trouble ticket system. Track, manage, and inventory telephones, smart/cell phones, modems, jetpacks, and phone cards for the AFRL Rocket Lab IAW AFMAN17-1203. This is a full-time position.

 

Responsibilities

Coordinate installations, repairs, and account modifications for smart/cell phones, telephones, and modems with 412th Communications Squadron (CS). Facilitate smart phone configuration, distribution, and soft cert installation IAW guidance distributed by 412th CS. Support annual field audits of all associated phone lines for the TCO at the AFRL Rocket Lab. Provide audit report that includes identifying make/model of handset or attached devices, function (e.g. phone, fax, modem, ISDN, etc.), location, presence of required markings and forms (e.g. 911, Do Not Discuss Classified/Notice and Consent, Bomb/Chemical threat forms) and assignment information. Verify phone location connection information matches telecommunications room horizontal cable management documentation. Provide a phone line audit report 14 days prior to the 412th CS annual due date (or 60 days after task order performance start date). Coordinate changes to the report due date with the COR.

 

Required Skills/Education:

0-2 years of experience in telecommunications, help desk and/or technical support role. Experience providing technical support for mobile devices. In-depth knowledge of current telephone, cellphone, and smartphone hardware. Must be detail-oriented and demonstrate strong organizational skills. Familiarity with a trouble ticket system such as Remedy, ServiceNow, or similar tool. Solid customer service skills, including good communication and the ability to demonstrate professionalism. Must be a US citizen and hold a current Secret clearance.

What We Offer

Sumaria is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes Sumaria a great place to work and grow.

Sumaria is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

PLEASE APPLY AT WWW.SUMARIA.COM 

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