Job Title: Desktop Support Technician

Job Description:

The Desktop Support Technician role is to support and maintain in-house computer equipment, desktops, printers and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The tech works in a team environment to troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Responsibilities

• Monitors and responds to hardware, software, and network problems utilizing hardware and software testing tools and techniques.
• Provides customer assistance support in setting up microcomputers and/or installing software packages, when required.
• Provides user training for hardware/software products when in the process of client support
• In support of microcomputer applications, analyzes requirements; creates, designs and develops requirements in required media; provides program support; tests, debugs and writes documentation as required.
• Identifies problems and resolves hardware/software malfunctions.
• Provides maintenance such as board replacement, cable switching, communication assistance, hardware/printers installation/replacement; and analysis support for such requirements.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Accurately documents instances of hardware failure, repair, installation, and removal.
• Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance.
• Support development and implementation of new computer projects and new hardware installations.
• Assist other team members responsible for hardware in troubleshooting and repairing failures in office infrastructure such as printers, projectors, displays, desktop units, laptops, networks, etc.
• Responsible for refreshing/swapping out desktops, notebooks, and general PC’s.
• Develops and maintains software and hardware inventory and tracking systems; develops inventory lists and orders, stocks and stores electronic components.
• Implement IT policies, procedures, and system controls
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds.

Required Skills:

• Computer repair techs must be able to diagnose, repair and test computer problems as they arise and need to be able to solve issues that might not have a clear solution. Able to provide support for all data center and desktop environments in a 24/7/365 environment. Must be flexible to work overtime and weekends to provide emergency coverage if required. Polite, patient, and customer focused assistance is a must. Able to connect and set up hardware. Effective verbal, presentation and listening communications skills. Effective written communications skills. Able to maintain current and accurate inventory of technology hardware, software and resources. Be familiar with all hardware and software. Be familiar with network operating system. Working knowledge of Remedy Service Management, Microsoft Office, Visio and other software tools.
• Current Security +
• Current Comp-Tia A+ or N+ certification

Education: High School Diploma

Years’ Experience: 1-3 years of experience

Travel: No

Security Clearance Required: Contractor Level Clearance

Position Type: Full Time

Work Location: Keesler AFB MS

Top salaries paid for qualified candidates.

Agency submissions are not being accepted at this time.

For more information on Sumaria Systems, please visit our website at www.sumaria.com.

Sumaria is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or protected veteran status.

Sumaria is a Full Lifecycle Engineering, Technical Services and Professional Solutions company in support of the Warfighter, supporting modernization, high end services and next generation capabilities in contested domains. Sumaria has been a trusted partner to U. S. Department of Defense for more than 40 years, providing Lifecycle Systems Engineering, Advisory & Analysis/SETA, C5ISR and Enterprise Information Technology solutions. With expertise to lead, insight to deliver and commitment to succeed; we staff each mission with a carefully selected team of seasoned professionals. We're Headquartered in Peabody, MA, and have regional offices across the nation.

Sumaria Systems only provides engineering services to the federal government and does not provide professional engineering or surveying services to the public within the meaning of Ohio Revised Code Section 4733.16.